Frequently Asked Questions

Below are some questions and answers which we often deal with. If you have a question that is not covered here, please contact us.

Do you offer free hair advice?

We think it’s important that you can get to know our team and gain some valuable advice. We welcome you to book in for complimentary chat with one of our Stylists. There’s no obligation to book an appointment with us.

What is an Allergy Test and do I have to have one?

An Allergy Test checks to see if you are allergic to the ingredients in the products we use to colour hair. We ask all of our clients to have one and won’t colour their hair without one. A test is required 48 hours before any colour service can be carried out

Why do I need to have an Allergy Test?

Unfortunately reactions to hair colourants can happen in a very small number of people – a bit like food allergies. Allergic reactions to hair colourants are extremely rare but your well being is our priority which is why we carry out Allergy Alert Tests.

How is an Allergy Alert Test carried out?

One of the team will mix up a small amount of colour and apply it with a cotton bud behind one of your ears. You will be asked not to get that area wet for the next 48 hours.

What if I have a reaction?

It’s very unlikely that you will (it is estimated at 0.1% of the population will develop an allergy after hair colourant use, but if you are concerned speak to your doctor or call the salon for advice. You may experience a little tingling when first applied but that should disappear very quickly, if the test site starts to burn or cause pain remove with plenty of water, do not scrub the area. If you feel you are unable to breath or starting to feel very unwell seek medical attention immediately.

How long will my colour appointment take?

It really depends on what colour you are having. On average our colour appointments take between 2 and three hours, including your cut and finish. During your consultation with your stylist, they should let you know how long your appointment will be – if you have something you have to get to, we advise letting them know so they can ensure you are out the door on time.